Terms & Conditions

These are the agreements between you and Hostdozer. We have written them as clearly as possible, without small print. Questions about anything in here? Feel free to contact us.

Article 1 – Who we are and what we mean

• Hostdozer (“we”): Hostdozer.
• Customer (“you”): anyone who uses one of our services, as a private person or as a business.
• Services: web hosting, reseller hosting, VPS, domain names, Domain Park and anything else we offer.
• Dashboard: your customer area at hostdozer.web.id, where you manage your services, invoices and balance.

Article 2 – When these terms apply

These terms apply to every service you order from us. Other arrangements only apply if we have agreed on them together in writing (email counts).

If part of these terms turns out to be invalid, the rest remains in force.

Article 3 – Your order

The agreement starts as soon as you place and pay for an order, or as soon as we activate the service for you.

Make sure your details are correct and keep them up to date in your dashboard. We may refuse an order, for example when we suspect abuse or fraud. In that case you get your money back.

Article 4 – Prices and payment

All prices are in rupiah. The amount you see on the website and at checkout is the amount you pay.

You pay in advance, monthly or yearly, using one of the payment methods shown at checkout. You can also add balance in your dashboard; renewals are then automatically deducted from your balance.

If we change a price, we let you know at least 30 days in advance. If you don’t agree, you can cancel before the new price takes effect.

If you don’t pay an invoice on time, we first send you a reminder. If payment still doesn’t follow, we may temporarily suspend the service until the invoice is paid. For business customers, late-payment interest and collection costs may also be charged.

Article 5 – Delivery

We set up your service as quickly as possible after payment. Hosting and VPS are usually ready within a few minutes, sometimes it can take up to 24 hours.

How quickly a domain name becomes active depends on the registry for that extension. Delivery times are indicative.

Article 6 – What is and isn’t allowed

You are responsible for what you put on our servers and what you do with it. You may not use our services for:

• spam or unsolicited bulk email;
• malware, viruses, phishing or fraud, including sites impersonating another company or brand;
• attacks on other systems, such as DDoS or network scanning;
• open proxies, Tor exit nodes and cryptocurrency mining;
• content that is illegal or infringes the rights of others, such as illegal downloads and warez;
• content that incites hatred, violence or discrimination, or glorifies terrorism;
• sexual content without the consent of those involved;
• gambling or casinos without a valid licence for the countries the site targets;
• activities that put a disproportionate load on the servers or other customers.

Legal adult content (18+) is allowed, as long as it complies with the law and these terms.

Child sexual abuse material is removed immediately and always reported to the police.

We decide whether content or use breaches this article. If we see a breach, we first contact you and give you the chance to fix it, where possible. In case of serious or repeated breaches, or if other customers or our servers are at risk, we may remove the content or suspend the service immediately. You will not receive a refund for the current period in that case.

Article 7 – Availability and maintenance

We aim for at least 99.9% availability per year. You can always see the current status on our status page.

A service may occasionally be briefly unavailable for maintenance. Where possible, we announce planned maintenance at least 24 hours in advance.

Article 8 – Support

You can reach us through the contact form, by email at info@hostdozer.web.id or through the chat on our website. We help you with anything related to our services and servers.

Building websites, writing code or fixing problems in third-party software is not part of free support. Of course we’re always happy to think along with you.

Article 9 – Backups

We make regular backups of hosting accounts so we can recover from an outage. This is an extra service: always make your own backups of important files and databases as well. We cannot guarantee that a backup is always complete or available.

For a VPS, you are responsible for making and keeping backups, unless we have agreed on a separate backup service with you in writing. A snapshot in the dashboard is a handy restore point, but not a replacement for your own backup.

Article 10 – Domain names

When you register a domain name, we arrange the registration with the registry for you. The rules of that registry then also apply to you.

Domain names are renewed yearly. With the “Auto-renew” switch in your dashboard you decide whether a domain continues. If it’s switched off, or the renewal isn’t paid, the domain name expires on its expiry date and others can register it.

Want to move your domain name to another provider? That’s always possible once any open invoices for that domain have been paid. We’ll simply cooperate.

Article 11 – Your data and privacy

Everything you put on our servers remains yours. We don’t look at your files or email, except when needed to fix an outage, stop abuse, or when the law requires us to.

We handle your personal data carefully, Read more in our privacy policy. If you process personal data yourself through our services, we will sign a data processing agreement with you on request.

Article 12 – Liability

We do our very best, but sometimes things go wrong. If we are liable for damage, this is limited to direct damage and to a maximum of the amount you paid us in the 12 months before.

We are not liable for indirect damage such as lost revenue or data loss, or for damage caused by incorrect use, stolen login details or outside attacks. These limitations do not apply in case of intent or gross negligence on our part.

Article 13 – Force majeure

If circumstances beyond our control (such as major power or network outages at third parties, natural disasters or government measures) temporarily prevent us from delivering, we are not liable for that. If such a situation lasts longer than 30 days, either of us may end the agreement.

Article 14 – Money-back guarantee

Web hosting and reseller hosting: not satisfied within 7 days of activation? Let us know and we’ll refund the amount you paid for the hosting plan in full.

VPS: for a new VPS you have 7 days from activation to change your mind. Not satisfied? Let us know within those 7 days and we’ll refund the amount you paid for the VPS in full.

Domain registration costs are excluded from refunds, because they are paid directly to the registry. The guarantee applies once per customer and not in case of abuse or a breach of Article 6.

This doesn’t apply to renewals or upgrades, if you have used the guarantee before, or if the VPS was used in breach of Article 6.

Article 15 – Renewal and cancellation

Your services run per month or per year, as chosen when ordering, and renew automatically at the end of each period.

You can cancel at any time, without a notice period. You do this yourself in your dashboard.

• Hosting, reseller hosting and Domain Park: the service continues until the end of the period you have already paid for and stops after that.
• VPS: you choose whether the VPS stops at the end of the paid period, or immediately. If you choose immediately, you get the unused days back as credit on your balance.
• Domain names: switch off “Auto-renew”; the domain then runs until its expiry date and is not renewed.

An immediate cancellation of a VPS can be reversed free of charge within 24 hours. Up to 14 days after cancellation, this is still possible for a Rp309,000 restoration fee plus a new period. After that, the VPS and all its data are deleted.

You can have the balance in your dashboard paid out to your own bank account at any time.

We may end a service at any time if you don’t comply with these terms, in case of serious or repeated breaches of Article 6, if invoices remain unpaid after reminders, or in case of bankruptcy. You will not receive a refund for the current period in that case. If we stop a service for any other reason, we let you know at least 3 months in advance and refund the unused part.

Article 16 – Changes to these terms

If we change these terms, we let you know at least 30 days in advance by email or on the website. If you don’t agree with the change, you can cancel before it takes effect.

Article 17 – If we disagree

Have a complaint? Let us know at info@hostdozer.web.id. We respond to your complaint in substance within 5 working days and look for a solution together; resolving it may sometimes take longer.

If you are a consumer, your statutory rights always apply.

Article 18 – Contact

Hostdozer
Email: info@hostdozer.web.id